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Refund policy
What is JOY's return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final, due to every order being a CUSTOM design print order. Therefore, JOY, JOURNEY OF YOUTH reserves the right to refuse all returns, reshipments, and refunds at its sole discretion. However, if there’s something wrong with your order, regarding return claims for misprinted/damaged/defective items. Please let JOY know by contacting us at support@journeyofyouth.com within 2 days of receiving your order. Any return claims deemed an error on JOY part are covered at our expense ONLY.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. JOY will notify you once we’ve received and inspected your return.
To start a return, we encourage customers to contact JOY before returning any items so that JOY can inform customers of the return policy and procedures. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Contact JOY at support@journeyofyouth.com. For more information, please read JOY FAQs.
Does JOY offer refunds?
Refunds are only offered to customers that receive misprinted/damaged/defective. If any of these apply, please contact JOY at support@journeyofyouth.com with photos of wrong items/misprinted/damaged/defective items. JOY will sort that out for you.
If claims are deemed an error on JOY's part, they are covered at our expense ONLY. JOY will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. JOY, JOURNEY OF YOUTH reserves the right to refuse all returns, reshipments, and refunds at its sole discretion. If approved by JOY, you’ll be automatically refunded on your original payment method. Or you can exchange for the same or different item. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Can I exchange an item for different size/color with JOY?
Unfortunately, we DO NOT offer exchanges at this time. All sales are final, due to every order being a CUSTOM design print order. Therefore, JOY reserves the right to refuse all exchanges at its sole discretion. If you’re unsure which size would fit better, check out JOY size guide—JOY has one for every item listed on our store, in the size guide section.
Though rare, it's possible that an item can be ordered misprinted/damaged/defective. If that’s the case, please let JOY know at support@journeyofyouth.com within 2 days of receiving your order. Include your order number and photos of the misprinted/damaged/defective issue via email. JOY will notify you once we’ve received and inspected your email, and let you know if the exchange was approved or not. JOY, JOURNEY OF YOUTH reserves the right to refuse all exchanges at its sole discretion. If approved, JOY we’ll send you a new one!
If there is an issue, you can always contact JOY for any return questions at support@journeyofyouth.com
For more information, please read JOY FAQs.
JOY Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.